Global Aftermarket Service Excellence Director, Husqvarna Construction

Do you have strong management experience in aftermarket and service operations from B2B/industrial products in a multinational context? Do you want to be part of a transformation journey to build world class aftermarket operations? Husqvarna Construction is looking for a Global Aftermarket Service Excellence Director.

Please email us your application and attach your CV by clicking on the apply button below.

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As the Global Aftermarket Service Excellence Director, you will lead the transformation of our global service organization - driving consistency, customer experience, and world-class aftermarket performance. In this influential role, you will set global standards, align regions, and unlock value through operational excellence and digital enablement. With world-leading products, the company is committed to elevating its aftermarket services to the next level.

Job description
The Global Aftermarket Service Excellence Director leads the strategy and execution of initiatives that elevate service performance, customer satisfaction, and recurring revenue across global Aftermarket operations.

This role drives continuous improvement, standardization, and capability development within service organizations — ensuring processes, tools, and people are aligned to deliver world-class customer experiences and strengthen the company’s position as a trusted partner. You will work cross-functionally with Product, Sales, Supply Chain, and Digital teams to optimize service delivery, enable commercial excellence, and expand the value created throughout the product lifecycle.

The Global Aftermarket Service Excellence Director will report to the SVP Global Aftermarket and Services. The position is based at the Global HQ of Husqvarna Construction in Jonsered (Göteborg), where the majority of the central team is based (7 direct reports). You can also work from the Husqvarna office in Stockholm, in which case regular travelling to Jonsered will be required.

Main responsibilities

Define and execute the Global Aftermarket Service Excellence roadmap aligned with business objectives and customer needs.
Lead global transformation initiatives to standardize and elevate service processes, tools, and capabilities.
Drive innovation in connected, predictive maintenance, proactive service delivery and digital service solutions that enhance customer value.
Embed customer-centricity across all aftersales functions to ensure consistent, high-quality service experiences.
Develop frameworks to measure and improve satisfaction (e.g., NPS, service lead time, first-time fix rate).
Work with business leaders across the Division to standardize global service processes, KPIs, and governance structures.
Develop and deploy global processes and tools for our service centres and partners to drive productivity.
Assess the operational effectiveness, efficiency and profitability of the Service centers and develop efficiency programs like 5S, Kaizen, Lean, Six Sigma,etc.
Drive and support the Certified Service Partner Program together the Regional/sales companies based on defined standards.
Build a culture of accountability, collaboration, and excellence within regional and local service teams.
Mentor and develop future service leaders across the organization.
Guide, motivate, and develop direct and indirect subordinates within our People and Organization policies. Manage organizational talent through performance management, succession planning and development.

Your qualifications

12 years of management experience in aftermarket, service operations, or excellence leadership roles from B2B/technical products.
Experience from multinational companies, either in a global role, or in a local role with international interaction.
Strong understanding of customer experience management, operational performance, and financial drivers.
Demonstrated ability to collaborate cross-functionally and influence at all levels of the organization.
Bachelor’s or Master’s degree in Engineering, Business, or a related discipline.
It is highly meriting if you have proven success leading service improvement or transformation initiatives across multiple markets. Experience with Lean, Six Sigma, or Continuous Improvement methodologies is also meriting.

Personal characteristics
To succeed in the role, we believe that you are an open-minded leader who confidently drives new initiatives forward. Energizing and inspiring, you motivate teams through collaborative approach that builds trust. You operate effectively at all organizational levels—combining strategic thinking with hands-on execution—and always keep the customer’s perspective at the center of your decisions.

We are looking for a leader who has:

Strong leadership and team management skills with a humble and down-to-earth attitude.
Capability to operate effectively in a high-speed setting with sound and swift decision-making skills.
Result-orientation with a focus on quality, time and cost.
Excellent communication and collaboration skills.
Strong strategic thinking and analytical problem-solving skills.

About Husqvarna
Husqvarna Construction is a global leader in the development of equipment and diamond tools for the light construction industry and a division within Husqvarna Group, listed on Nasdaq Stockholm. With a focus on professional users working with concrete and stone, Husqvarna Construction provides cutting-edge machines, services, and solutions that help shape the urban environments of tomorrow. With operations in over 100 countries, 2024 net sales of SEK 7.8 billion, and approximately 2,500 employees, Husqvarna Construction continues to drive innovation across its global footprint.

Please email us your application and attach your CV by clicking on the apply button below.

Apply