Channel Responsible - Client & Customer Portals, Intrum

Intrum is in a pivotal phase, strengthening performance and accelerating the transformation and digitalisation of client offerings across Europe. We are now seeking a Channel responsible Client & Customer Portals to drive group-wide channel shift from traditional channels towards digital self-service.

We are looking for a high-calibre professional with a proven track record from driving change management and project management related to rollout and adaptation of self-service portals or other digital tools to customers and clients.

Please email us your application and attach your CV by clicking on the apply button below.

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About the position
This position offers a unique opportunity to operate at the core of a European market leader, driving strategic initiatives, shaping client offerings and ensuring disciplined execution across many markets.

Intrum is Europe’s leading credit management services provider, listed on Nasdaq Stockholm and operating across 20 markets. The company works across the entire credit management value chain, from credit information and invoicing to AI-powered collections and debt purchasing. Over the past year, Intrum has started a transformation journey and is now fully focused on stability, profitability and long-term sustainable growth. The transformation includes strengthening governance, increasing performance discipline and accelerating digitalisation of client offerings across Europe.

The role as Channel responsible Client & Customer Portals plays a central part in the digitalisation journey. The role provides senior operational leadership for the rollout, adoption, and value realization of Intrum's Client & Customer Portals. Working closely with the Group Product Owner, Group IT and Group Operations, the role ensures strong execution, high-quality stakeholder management, and measurable country adoption. A key priority for this role is to drive a Groupwide channel shift from traditional channels towards digital self-service.

Areas of responsibility

Set and drive agenda to increase digital channel utilization, self-service and automation, working closely with group functions and local teams to implement key levers in the business.
High-level planning and prioritization together with the Group Product Owner for Portals, including setting the overarching roadmap for 2026 deliveries and beyond.
Define and execute on plan to increase utilization of client and customers self-service solutions together with the local country teams.
Own and create SteerCo materials and leadership updates - including outlining narrative, setting structure, defining decision points and collecting required inputs.
Proactively manage senior stakeholders, maintain relationships with group functions and local business, operations and project owners, and handle escalations.
Hands-on involvement in kick-offs, selected weekly alignments, resolution of issues and content topics requiring senior guidance or cross-functional alignment.

Background and experience

+5 years experience of leading operational improvement activities related to digital channels and/or channel shift journey
Ability to navigate in complex multi-country organizations and manage senior stakeholders, both at group level and in local organizations
Experience in change management and project management related to rollout and adaptation of self-service portals or other digital tools to customers and clients
High level of influencing skills, disciplined delivery and change management capabilities
Very strong verbal and written communication skills, including PowerPoint
Meriting with relevant background from IT or driving IT transformations
Meriting with experience from debt collection or financial services industry

What we offer
At Intrum we offer not only a challenging and rewarding career but also a challenging, exciting and developing position in an international company with growth ambitions. At Intrum you will work with highly motivated and skilled co-workers globally and be part of a supportive culture where effort counts.

This is a full-time permanent position based at Intrum’s Global Headquarters on Riddargatan in central Stockholm. The position reports to the Head of Strategy & Transformation.

In this recruitment, Intrum collaborates with Alumni Global. For more information, please contact Sofia Tennek, sofia.tennek@alumniglobal.com.

Please email us your application and attach your CV by clicking on the apply button below.

Apply