Director Service Business Development, Global After Sales, Husqvarna Forest & Garden

Are you an experienced leader within service business, dealer development, or aftermarket operations who thrives in an international environment?

Husqvarna Forest & Garden is strengthening its global aftermarket organization and is now looking for a Director Service Business Development to join the Global After Sales team. In this role, you will play a key part in developing and governing Husqvarna Forest & Garden’s global dealer service network and contribute to building a scalable, high-performing service organization.

Please email us your application and attach your CV by clicking on the apply button below.

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Husqvarna offers an exciting opportunity to work in a global environment where you will have a real impact on the development of the service business and the future customer experience across markets.

Job description
As Director Service Business Development, you will be responsible for developing and governing Husqvarna Forest & Garden’s global dealer service network, covering approximately 25,000–30,000 dealers worldwide. The role focuses on building structured frameworks, operating standards, and performance management systems to ensure high service quality and efficient aftermarket operations across markets.

You will work closely with regional organizations and collaborate with stakeholders across Sales, Channel Management, Technical Support, Training, Quality, and Parts & Accessories.

The position reports to the SVP Global After Sales, Service & Quality Europe and includes responsibility for a small global team.

Your main tasks will be to:

Develop and implement a global dealer service operating model, including standards for service delivery, warranty management, spare parts handling, and customer support
Establish and manage performance frameworks, including KPIs, dashboards, audits, and governance structures across the dealer network
Strengthen dealer capabilities across the service value chain, including certification frameworks, contract models, and network optimization
Drive improvements in service quality, operational efficiency, and customer satisfaction across markets
Act as a global integrator across regions and functions, supporting cross-functional collaboration and execution of key initiatives
Lead and develop a global team, creating clarity, accountability, and a performance-driven culture

The role can be based in Stockholm, Husqvarna, or Jonsered (Gothenburg) and international travel will be part of the position.

Who are you?
To succeed in the role as Director Service Business Development, you are business-oriented and execution-focused, with strong experience from service business, aftermarket operations, or dealer network development in an international environment.

You are comfortable working across functions and regions and have the ability to translate strategic ambitions into structured initiatives and tangible results. You enjoy building strong relationships across organizations and have the leadership skills required to drive change and improvement in a global context.

Requirements

Proven experience from working with dealer networks, service business, or aftermarket operations
Experience from working in international and cross-functional environments
Strong understanding of service flows, warranty processes, and spare parts business
Experience with KPIs, performance management systems, and operational frameworks
Leadership experience and the ability to drive initiatives across organizations
Academic degree in Engineering, Business Administration, or equivalent
Fluency in English

Experience from industrial B2B environments such as automotive, construction equipment, or industrial machinery is considered a strong advantage.

Personal characteristics

Strong execution capability with the ability to translate strategy into action
Analytical and structured, with strong problem-solving skills
Excellent interpersonal and communication skills
Ability to build strong relationships and influence stakeholders across functions
Ability to manage multiple initiatives and priorities simultaneously

Company presentation
We’re one of the world’s oldest start-ups — and we’re just getting started.
At Husqvarna Group, innovation is in our DNA. With over 330 years of heritage and a passion for pioneering technology, we design and deliver world class products and solutions for forest, park, garden and construction care. From robotic lawn mowers to cutting-edge chainsaws and sustainable battery systems, we’re shaping the future — and we want you to be part of it.

Please email us your application and attach your CV by clicking on the apply button below.

Apply