Industrial

High technology is no longer a competitive edge in the developed markets, such as Europe and the US. The emerging markets have successfully implemented high tech into their businesses and can truly provide the same quality products at significantly lower costs due to the smaller OPEX they have to spend. This has forced traditional industries to transform from transactional businesses into service businesses, forcing company cultures and staff to gain new competencies and skills. Sociability and networks play a more vital role in even the service engineer’s day-to-day work, as there is a need to be able to solve customers’ problems on all contact levels.

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